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Running sweepstakes on Facebook & Co. in Germany –  risks and side effects

Running sweepstakes on Facebook & Co. in Germany – risks and side effects

When running sweepstakes and other promotion activities on Facebook or Twitter it is essential to be aware of local law pitfalls arising in connection with terms and conditions. Guidelines issued by Facebook & Co. in regard to the realization of promotion activities (e.g. the “Facebook Pages Terms”) do not cover ... Read More »

The Swedish Consumer Agency’s review regarding the information provisions for fund companies

The Swedish Consumer Agency’s review regarding the information provisions for fund companies

The Swedish Consumer Agency has during the year of 2014 examined the compliance of information provisions of the Swedish UCITS Act. The examination covered forty companies and The Consumer Agency has examined the marketing materials targeted to both new and existing customers, such as advertising in newspapers and other periodicals ... Read More »

Return of unwanted goods in the EU – Business in Germany

Return of unwanted goods in the EU – Business in Germany

One of the key legal concepts underlying e-commerce and distance distribution is the consumer’s right of withdrawal from the contract within a “cooling off” timeframe of 14 days. In Germany on June 13, 2014, a new legislation implementing the European Directive on Consumer Rights (2011/83/EU) became effective. The new legislation ... Read More »

European Commission: Car hire companies discriminate among customers

European Commission: Car hire companies discriminate among customers

The European Union attaches a great deal of importance to the equal treatment of EU citizens. In Directive 2006/123/EC the European Union published regulations for the provision of services on the internal market. An important point of departure of the Directive is that no distinction may be made between customers ... Read More »

Guidelines on complaints-handling by insurance intermediaries.

Guidelines on complaints-handling by insurance intermediaries.

It is the Financial Supervisory Authority of Norway (FSA) who oversees the insurance intermediaries complaints proceedings. The European Insurance and Occupational Pensions Authority (EIOPA) announced on 16 May 2014 “Guidelines on complaints handling by insurance intermediaries”. These guidelines have been prepared with the aim to contribute to a coordinated supervision ... Read More »

Price marketing – the marketing control act section 26, subsection 1 – court of appeal ruling dated 11 april 2014

Price marketing – the marketing control act section 26, subsection 1 – court of appeal ruling dated 11 april 2014

Early 2014 Gresvig AS, a leading Norwegian franchisor of sports outlets, introduced a Price Match offer for purchases in the G Max and G Sport stores. “Price Match” means that the customer is reimbursed the difference in price when he/she finds the same item at a competitor at a lower ... Read More »

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The Swedish Financial Supervisory Authority is taking steps toward an increased consumer protection

The Swedish Financial Supervisory Authority is taking steps toward an increased consumer protection

The Swedish Financial Supervisory Authority (Sw. Finansinspektionen) believes that the consumer’s position in the financial market in general is good despite significant conflicts of interest and complexity of many services. The range of financial services and the options have increased in the past decade. This leads to more financial decisions ... Read More »

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